380-99139

Sara has been serving older adults and those who support them for over 40 years. She is known as a passionate pioneer of changing the perception and experience of aging, starting with her first job when she was 16 years old.

Sara joined Brookdale in 2003, where her role is to support the residents and families so they can have the experience they desire and life they want. Her approach is to first understand their desires and expectations, and then leverage the 6 dimensions of wellness—what Brookdale calls Optimum Life®—to provide opportunities that support their dreams and desires. Enriching the lives of those they serve is not just Brookdale’s mission; it’s how the organization keeps its residents and families engaged. Sara oversees Dining, Environmental Services, BEST(Brookdale Excellence Standards), Resident Engagement, Customer Experience, and Alzheimers and Dementia Care.

Sara earned a bachelor’s degree in health and physical education from the University of Wisconsin-Platteville. Sara serves on the board of the Customer Experience Professionals Association(global non-profit organization dedicated to the advancement of customer experience management practices) and is certified in Customer Experience by Medallia®. Sara is a board member of Wish of a Lifetime, dedicated to granting life-long wishes for those in their 80’s-100’s. Sara has a strong commitment to supporting the next generation of SL professionals and serves as a mentor and visiting instructor at Cornell.